Refund policy

Return & Refund Policy

15-Day Return Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

To be eligible for a return, the item must be:

Unused and in its original condition.
Returned in its original packaging with all accessories, manuals, and tags (if applicable).
Accompanied by proof of purchase.

Return Request

Before sending any item back, please contact us first at mw@triplevoyage.com.

Because our products are fulfilled by different suppliers and warehouses, return addresses vary depending on the item purchased. We will provide the correct return address along with return instructions after your request has been reviewed.

Please do not send any returns without prior authorization, as they may not be accepted or processed.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless:

The item arrived damaged.
The wrong item was received.
The item has a manufacturing defect.

Original shipping charges (if any) are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the transaction.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Items marked as final sale.
Personalized or custom-made products.
Gift cards.
Products that have been used, damaged after delivery, or are missing original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at mw@triplevoyage.com with your order number and clear photos of the issue. We'll work with you to resolve the problem as quickly as possible.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your eligible product following the steps above and place a new order once your return has been approved.